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FREQUENTLY ASKED QUESTIONS


 
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About Size - approximate framed size is quoted.  "In setting" photos may not indicate exact frame, size or proportion. Please check for actual size and frame description in the text with each image. 

About Color and Texture - cameras and screens do not duplicate color exactly.  The texture of textile mosaic work is almost completely lost in photos.  If you have seen my work in person you know the depth, motion and texture is vivid and obvious.  First time seeing my work?  You will be amazed at the beauty, depth and complexity achieved using fabric that just does not show through in photos. 

About Price -   I have adjusted prices on many of the pieces during this time. It is a gesture to make the purchase of original artwork more accessible to all who would like to make an investment in their home and an acknowledgement of gratitude for supporting artists during this difficult time. 

Shipping - shipping (usually through FedEx) fee is added LAST at checkout and is based on size, weight and price of art.  Shipping cost is $75 for items $1 - $1150, $125 for items $1150 - $1,950 and $175 for $1,950 and up in "lower 48" only.  Please contact us if you are outside the "lower 48 states" or international for a quote before purchasing art.  Allow 7 - 14 for art to arrive.

Returns - We have never been asked to accept a return of original art, so please contact us if you have questions or concerns and we will work with you individually.

Can I make a piece just for you?  Click Commission to read about how to commission art. 

Questions - email me using the link on either website or at sharontessercreates@aol.com and I will happily answer all your questions.


WHAT IS YOUR print SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
$0.00
$174.99
$5.99
$7.99
$14.99
$11.86
$175.00
$262.49
$9.99
$11.99
$19.99
$21.24
$262.50
$349.99
$14.99
$14.99
$23.99
$24.99
$350.00
$524.99
$18.99
$21.99
$29.99
$33.74
$525.00
$699.99
$21.99
$27.99
$34.99
$37.49
$700
$3.499.99
$49.99
$74.99
$99.99
$62.49
$3.500.00
Plus
$99.99
$149.99
$199.99
$124.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies = Prints only

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests - Prints Only

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

Print Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

(Please note these are only examples and not actual shipping prices according to weight)

WHAT IS YOUR POLICY ON print RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact info@sharonteser.com with your order number for further instructions.

CAN I CANCEL MY print ORDER?  

All print sales are final. Please contact info@sharonteser.com as soon as possible if you have a concern.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 10 - 14 business days.  

HOW DO I RETURN MY PACKAGE?  

Some items may not be retruned. Please email info@sharontesser.com with questions and concerns.

WHO TO CONTACT?   You can reach out at any time by email to Sharon at info@sharontesser.com or use our CONTACT button. 

FOLLOW ME ON:
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